AI in digital payments consumer opinion 2023| ��ƽ��

Share of consumers worldwide who indicate they feel comfortable with using artificial intelligence (AI) for digital payments as of 2023

Characteristic	Share of respondents
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Source

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Release date

May 2023

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Region

Argentina, Austria, Brazil, Bulgaria, Canada, Chile, Colombia, Ecuador, Germany, Italy, Mexico, Peru, United Kingdom, United States

Survey time period

April 2023

Number of respondents

14,500 respondents

Age group

18 years and older

Special properties

Consumers; The source did not survey respondents from the Asia-Pacific region

Method of interview

Email survey

Supplementary notes

The source does not provide information on the original wording used during the survey. Thus, the wording chosen for this statistic may differ slightly from the one in the survey.

The results have been weighted to represent the entire population.

The source lists three specific uses cased for artificial intelligence within payments: AI-powered checkouts, smart wallets, and payment chatbots.

Citation formats

Artificial intelligence applied to payments did not yet have a high adoption rate among consumers in early 2023. Indeed, a survey held in 14 different countries across North America, Europe, and Latin America observes that almost *** out of 10 consumers were not comfortable yet with the idea. This revealed itself, especially, in the reply from 10 percent of the respondents that they would perhaps use artificial intelligence in two years' time when it had become more established. The two main reasons for this reluctance, so the source notes, were a lack of awareness and concerns on security. Consumers might not be aware of machine learning processes running in the background, or lack the education on any potential benefits.