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Negative experiences when buying groceries online in Australia in 2022

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Source

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Release date

October 2022

Region

Australia

Survey time period

mid 2022

Number of respondents

2,500 respondents

Age group

16-65 years

Supplementary notes

Original survey question: which of the following negative experiences have you had while grocery shopping online?

Note: respondents could give multiple answers.

Citation formats

Negative experiences when buying groceries online Australia 2022

Published by
Yihan Ma,
May 3, 2023
In a survey conducted in 2022 among Australian consumers, many of those surveyed said they had negative experiences when shopping for groceries online, with around ** percent of respondents reporting receiving too many substituted items. Over a third of those surveyed also said they felt that delivery charges were too high, and ** percent of respondents complained that food often did not arrive fresh.
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Topics

Online grocery shopping in AustraliaOnline grocery shopping in the United StatesOnline grocery shopping in the United Kingdom (UK)Wine industry in AustraliaCoffee market in Australia
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