| Characteristic | Service experience score (SES) |
|---|---|
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
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Source
Sources
Release date
October 2024
More information
Region
Germany
Survey time period
2024
Method of interview
Online survey
Supplementary notes
* The customer experience was evaluated based on the "Service Experience Score" (SES). This is closely connected to customer retention. The service ranking includes the findings and experiences of both current as well as previous customers (last contact going back a maximum of 36 months).
** SES below 60.6 percent (transport restaurants with an SES below 60.6 percent are listed in alphabetical order).
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