Foot traffic patterns and visitation history of consumers were analyzed. The loyalty scores were determined by the number of visits observed and normalized for month-over-month comparability.
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Leading department stores in the U.S. Q1 2022, by consumer loyalty score
With a loyalty score of **** in the first quarter of 2022, Bi-Mart was the leading department store chain in the United States in terms of customer loyalty. That quarter, companies such as Macy's and Kohl's had a lower than average customer loyalty score.
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inMarket. (June 10, 2022). Department store retailers with the highest consumer loyalty score in the United States in the 1st quarter of 2022 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 04, 2026, from /statistics/1291516/department-stores-with-the-highest-consumer-loyalty-score-in-the-us/
inMarket. "Department store retailers with the highest consumer loyalty score in the United States in the 1st quarter of 2022." Chart. June 10, 2022. ÌÇÐÄÆƽâ°æ. Accessed August 04, 2026. /statistics/1291516/department-stores-with-the-highest-consumer-loyalty-score-in-the-us/
inMarket. (2022). Department store retailers with the highest consumer loyalty score in the United States in the 1st quarter of 2022. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 04, 2026. /statistics/1291516/department-stores-with-the-highest-consumer-loyalty-score-in-the-us/
inMarket. "Department Store Retailers with The Highest Consumer Loyalty Score in The United States in The 1st Quarter of 2022." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 10 Jun 2022, /statistics/1291516/department-stores-with-the-highest-consumer-loyalty-score-in-the-us/
inMarket, Department store retailers with the highest consumer loyalty score in the United States in the 1st quarter of 2022 ÌÇÐÄÆƽâ°æ, /statistics/1291516/department-stores-with-the-highest-consumer-loyalty-score-in-the-us/ (last visited August 04, 2026)
Department store retailers with the highest consumer loyalty score in the United States in the 1st quarter of 2022 [Graph], inMarket, June 10, 2022. [Online]. Available: /statistics/1291516/department-stores-with-the-highest-consumer-loyalty-score-in-the-us/
