With a rising penetration of accessing the Internet through different types of modes in France, especially the older generation benefits from help setting up these technologies. This graph illustrates the proportion of elderly people who received help or training in the use of a smartphone, a computer or the Internet, in France in 2018. Thus, nearly two-thirds of French seniors declared that they had not received any help or training in this area.
However, to a lesser extent, around one in five older people would have received close assistance from their child or grandchild. Nine percent of seniors also stated to have received help from another family member.
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CSA Research. (September 26, 2018). Have you ever received help or training to use a smartphone, a computer or to surf on the Internet? [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 25, 2026, from /statistics/1200802/digital-exclusion-felt-by-french-seniors/
CSA Research. "Have you ever received help or training to use a smartphone, a computer or to surf on the Internet?." Chart. September 26, 2018. ÌÇÐÄÆƽâ°æ. Accessed July 25, 2026. /statistics/1200802/digital-exclusion-felt-by-french-seniors/
CSA Research. (2018). Have you ever received help or training to use a smartphone, a computer or to surf on the Internet?. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 25, 2026. /statistics/1200802/digital-exclusion-felt-by-french-seniors/
CSA Research. "Have You Ever Received Help or Training to Use a Smartphone, a Computer or to Surf on The Internet?." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 26 Sep 2018, /statistics/1200802/digital-exclusion-felt-by-french-seniors/
CSA Research, Have you ever received help or training to use a smartphone, a computer or to surf on the Internet? ÌÇÐÄÆƽâ°æ, /statistics/1200802/digital-exclusion-felt-by-french-seniors/ (last visited July 25, 2026)
Have you ever received help or training to use a smartphone, a computer or to surf on the Internet? [Graph], CSA Research, September 26, 2018. [Online]. Available: /statistics/1200802/digital-exclusion-felt-by-french-seniors/
