In a survey conducted in 2022, ** percent of residential consumers stated that they were satisfied with Royal Mail's quality of postal delivery to one's home. The same survey revealed that the items being delivered intact is also among the most important aspects. Overall, customer satisfaction with Royal Mail has declined with only *** performance indicator recording a satisfaction rate of at least ** percent, down from KPI's the previous year.
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Ofcom. (December 8, 2021). Share of residential consumers satisfied with specific aspects of Royal Mail's service in the UK in 2022 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 20, 2026, from /statistics/1166068/satisfaction-consumers-royal-mail-uk-specific-aspects/
Ofcom. "Share of residential consumers satisfied with specific aspects of Royal Mail's service in the UK in 2022." Chart. December 8, 2021. ÌÇÐÄÆƽâ°æ. Accessed July 20, 2026. /statistics/1166068/satisfaction-consumers-royal-mail-uk-specific-aspects/
Ofcom. (2021). Share of residential consumers satisfied with specific aspects of Royal Mail's service in the UK in 2022. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 20, 2026. /statistics/1166068/satisfaction-consumers-royal-mail-uk-specific-aspects/
Ofcom. "Share of Residential Consumers Satisfied with Specific Aspects of Royal Mail's Service in The Uk in 2022." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 8 Dec 2021, /statistics/1166068/satisfaction-consumers-royal-mail-uk-specific-aspects/
Ofcom, Share of residential consumers satisfied with specific aspects of Royal Mail's service in the UK in 2022 ÌÇÐÄÆƽâ°æ, /statistics/1166068/satisfaction-consumers-royal-mail-uk-specific-aspects/ (last visited July 20, 2026)
Share of residential consumers satisfied with specific aspects of Royal Mail's service in the UK in 2022 [Graph], Ofcom, December 8, 2021. [Online]. Available: /statistics/1166068/satisfaction-consumers-royal-mail-uk-specific-aspects/
