| Characteristic | Implemented | Implementation in the process | Planned to be implemented | Not implemented and not planned |
|---|---|---|---|---|
| Website | 70% | 12% | 10% | 8% |
| Electronic document management system (EDMS) | 54% | 17% | 11% | 18% |
| Accounting software (CRM, ERP) | 34% | 19% | 18% | 29% |
| Online sales | 33% | 19% | 16% | 32% |
| Application (fo sales, call-center support, etc) | 29% | 18% | 17% | 36% |
| Chat bot | 28% | 22% | 19% | 31% |
| Cloud service | 28% | 18% | 18% | 36% |
| Real-time package consolidation | 21% | 16% | 16% | 47% |
| Cybersecurity | 17% | 23% | 16% | 44% |
| Internet of things (IoT) | 15% | 13% | 14% | 58% |
| Big data processing programs | 14% | 13% | 17% | 56% |
| Calculations and accounting using blockchain system | 11% | 14% | 15% | 60% |
| Virtual reality (AR/VR) | 10% | 12% | 17% | 61% |
| Machine intelligence, predictive analysis | 8% | 18% | 16% | 58% |
| Agile/DevOps | 7% | 15% | 18% | 60% |
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Source
Source
Release date
April 2020
More information
Region
Russia
Survey time period
November to December 2019
Number of respondents
1,000 respondents
Special properties
Company executives*
Supplementary notes
* Including direct travel service providers: hotels, transport companies, display facilities as well as auxiliary companies.
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