As of 2017, ** percent of respondents stated that their company currently provided cross-channel returns or exchange services to their customers, with a further ** percent planning to implement such services in the next 12 months. Personalized customer communications was the second most popular form of omnichannel services currently offered by retailers and brands, at ** percent.
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Access Intelligence. (December 14, 2017). Which of the following omnichannel capabilities do you currently have or plan to implement over the next six to twelve months, or after? [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 01, 2026, from /statistics/1115332/omnichannel-service-implementation-plans-of-retailers-and-brands-worldwide/
Access Intelligence. "Which of the following omnichannel capabilities do you currently have or plan to implement over the next six to twelve months, or after?." Chart. December 14, 2017. ÌÇÐÄÆƽâ°æ. Accessed August 01, 2026. /statistics/1115332/omnichannel-service-implementation-plans-of-retailers-and-brands-worldwide/
Access Intelligence. (2017). Which of the following omnichannel capabilities do you currently have or plan to implement over the next six to twelve months, or after?. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 01, 2026. /statistics/1115332/omnichannel-service-implementation-plans-of-retailers-and-brands-worldwide/
Access Intelligence. "Which of The following Omnichannel Capabilities Do You Currently Have or Plan to Implement over The next Six to Twelve Months, or After?." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 14 Dec 2017, /statistics/1115332/omnichannel-service-implementation-plans-of-retailers-and-brands-worldwide/
Access Intelligence, Which of the following omnichannel capabilities do you currently have or plan to implement over the next six to twelve months, or after? ÌÇÐÄÆƽâ°æ, /statistics/1115332/omnichannel-service-implementation-plans-of-retailers-and-brands-worldwide/ (last visited August 01, 2026)
Which of the following omnichannel capabilities do you currently have or plan to implement over the next six to twelve months, or after? [Graph], Access Intelligence, December 14, 2017. [Online]. Available: /statistics/1115332/omnichannel-service-implementation-plans-of-retailers-and-brands-worldwide/
