Level of disruptions experienced in online shopping due to overwhelmed services during the coronavirus pandemic in the United Kingdom (UK) in 2020, by shopping activity*
Characteristic
Reduced ability to shop
Unaffected ability to shop
Increased ability shop
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* This question was phrased by the source as follows: "Has COVID-19 (coronavirus) and the associated busy-ness of some services affected your ability to shop?"
Excluding respondents who hadn't tried to purchase recently.
Citation formats
Coronavirus impact on online orders due to overwhelmed services in the UK 2020
According to the results of Coronavirus Consumer Tracker conducted by , up to ** percent of UK consumers' online orders have been affected by busy and overwhelmed services during the coronavirus (Covid-19) pandemic. About ** percent of those surveyed said their ability to order takeout food online was reduced. The level of disruption experienced by consumers was particularly pronounced when it came to shopping for groceries. Close to half of all respondents said that the increased pressure on services affected their ability to shop for groceries online.
For further information about the coronavirus (COVID-19) pandemic, please visit our dedicated Facts and Figures page.
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InternetRetailing. (April 29, 2020). Level of disruptions experienced in online shopping due to overwhelmed services during the coronavirus pandemic in the United Kingdom (UK) in 2020, by shopping activity* [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 25, 2026, from /statistics/1108017/how-internet-orders-are-impacted-after-coronavirus-in-the-uk/
InternetRetailing. "Level of disruptions experienced in online shopping due to overwhelmed services during the coronavirus pandemic in the United Kingdom (UK) in 2020, by shopping activity*." Chart. April 29, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 25, 2026. /statistics/1108017/how-internet-orders-are-impacted-after-coronavirus-in-the-uk/
InternetRetailing. (2020). Level of disruptions experienced in online shopping due to overwhelmed services during the coronavirus pandemic in the United Kingdom (UK) in 2020, by shopping activity*. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 25, 2026. /statistics/1108017/how-internet-orders-are-impacted-after-coronavirus-in-the-uk/
InternetRetailing. "Level of Disruptions Experienced in Online Shopping Due to Overwhelmed Services during The Coronavirus Pandemic in The United Kingdom (Uk) in 2020, by Shopping Activity*." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 29 Apr 2020, /statistics/1108017/how-internet-orders-are-impacted-after-coronavirus-in-the-uk/
InternetRetailing, Level of disruptions experienced in online shopping due to overwhelmed services during the coronavirus pandemic in the United Kingdom (UK) in 2020, by shopping activity* ÌÇÐÄÆƽâ°æ, /statistics/1108017/how-internet-orders-are-impacted-after-coronavirus-in-the-uk/ (last visited July 25, 2026)
Level of disruptions experienced in online shopping due to overwhelmed services during the coronavirus pandemic in the United Kingdom (UK) in 2020, by shopping activity* [Graph], InternetRetailing, April 29, 2020. [Online]. Available: /statistics/1108017/how-internet-orders-are-impacted-after-coronavirus-in-the-uk/
