Shared services refer to business functions that are shared across the organization, being used by multiple departments or business segments. According to the results of the survey some of most common shared services include: payroll, information technology (IT), finance, customer service or contact center and legal.
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Deloitte. (May 31, 2021). Location distribution of full-time employees in outsourced or shared service centers worldwide in 2021, by function [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 23, 2026, from /statistics/1075891/location-distribution-fte-shared-service-centers-worldwide-functions/
Deloitte. "Location distribution of full-time employees in outsourced or shared service centers worldwide in 2021, by function." Chart. May 31, 2021. ÌÇÐÄÆƽâ°æ. Accessed July 23, 2026. /statistics/1075891/location-distribution-fte-shared-service-centers-worldwide-functions/
Deloitte. (2021). Location distribution of full-time employees in outsourced or shared service centers worldwide in 2021, by function. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 23, 2026. /statistics/1075891/location-distribution-fte-shared-service-centers-worldwide-functions/
Deloitte. "Location Distribution of Full-time Employees in Outsourced or Shared Service Centers Worldwide in 2021, by Function." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 31 May 2021, /statistics/1075891/location-distribution-fte-shared-service-centers-worldwide-functions/
Deloitte, Location distribution of full-time employees in outsourced or shared service centers worldwide in 2021, by function ÌÇÐÄÆƽâ°æ, /statistics/1075891/location-distribution-fte-shared-service-centers-worldwide-functions/ (last visited July 23, 2026)
Location distribution of full-time employees in outsourced or shared service centers worldwide in 2021, by function [Graph], Deloitte, May 31, 2021. [Online]. Available: /statistics/1075891/location-distribution-fte-shared-service-centers-worldwide-functions/
