In the fourth quarter of 2024, Citybus Limited (Franchise for Airport and North Lantau bus network) had the highest rate of complaints among all franchised bus operators in Hong Kong. For every million passengers, the service was referenced over times in complaints to the the transportation complaints authority.
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THB (Transport Advisory Committee, Transport Complaints Unit). (March 26, 2025). Number of complaints and suggestions per million passenger journey of franchised bus services in Hong Kong in 4th quarter of 2024, by bus company [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 05, 2026, from /statistics/1062085/number-of-hong-kong-complaints-per-million-passenger-journey-of-bus-services-by-bus-company/
THB (Transport Advisory Committee, Transport Complaints Unit). "Number of complaints and suggestions per million passenger journey of franchised bus services in Hong Kong in 4th quarter of 2024, by bus company." Chart. March 26, 2025. ÌÇÐÄÆƽâ°æ. Accessed August 05, 2026. /statistics/1062085/number-of-hong-kong-complaints-per-million-passenger-journey-of-bus-services-by-bus-company/
THB (Transport Advisory Committee, Transport Complaints Unit). (2025). Number of complaints and suggestions per million passenger journey of franchised bus services in Hong Kong in 4th quarter of 2024, by bus company. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 05, 2026. /statistics/1062085/number-of-hong-kong-complaints-per-million-passenger-journey-of-bus-services-by-bus-company/
THB (Transport Advisory Committee, Transport Complaints Unit). "Number of Complaints and Suggestions per Million Passenger Journey of Franchised Bus Services in Hong Kong in 4th Quarter of 2024, by Bus Company." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 26 Mar 2025, /statistics/1062085/number-of-hong-kong-complaints-per-million-passenger-journey-of-bus-services-by-bus-company/
THB (Transport Advisory Committee, Transport Complaints Unit), Number of complaints and suggestions per million passenger journey of franchised bus services in Hong Kong in 4th quarter of 2024, by bus company ÌÇÐÄÆƽâ°æ, /statistics/1062085/number-of-hong-kong-complaints-per-million-passenger-journey-of-bus-services-by-bus-company/ (last visited August 05, 2026)
Number of complaints and suggestions per million passenger journey of franchised bus services in Hong Kong in 4th quarter of 2024, by bus company [Graph], THB (Transport Advisory Committee, Transport Complaints Unit), March 26, 2025. [Online]. Available: /statistics/1062085/number-of-hong-kong-complaints-per-million-passenger-journey-of-bus-services-by-bus-company/
