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Topics of the survey

• Banking
• Fintech
• Mobile Payment
• Demographics

• Method: Online Survey
• Survey name: ÌÇÐÄÆƽâ°æ Survey Fintech 2017
• Region: UK
• Number of respondents: 1032
• Age of respondents: 18 years and older
• Type of respondents: English speaking residential population
• Survey time period: August 28th to September 5th 2017

• Gender
• Age
• Smartphone owner
• Type of bank
• Payed via mobile
• Income

Banking

• [ ... ] Which of the following products or services provided by banks or financial service firms do you currently use personally?
• Do you have your current principal account with a traditional bank (with a branch network) or a direct bank?
• What financial institution do you currently have your main bank account with?
• How satisfied are you with your main bank?
• How satisfied are you with your main bank with regard to the following aspects?
• [ ... ] What advantages of a bank with a branch network do you profit from on a regular basis?
• In general, how likely is it for you to switch from your current main bank to another bank if you were offered a better deal?
• And how likely is it for you to switch from your current main bank to a direct bank if you were offered a better deal?
• How likely is it for you to switch from your current main bank to another bank if you were offered a better deal?
• How likely is it for you to switch from your current main bank to a bank with its own branch network if you were offered a better deal?
• What aspects would make you consider switching to a classic bank with a branch network?
• How often do you make use of the following channels to contact your main bank?
• How would you generally assess the current customer-friendliness of the following banking and financial services as a whole?

Fintech

• Have you heard of so-called fintechs before?
• Which of these products or services of an alternate provider (i.e. fintechs) are you familiar with?
• Which of these statements do you agree with?
• In what areas do you think you will see noticeable improvements because of the internet over the coming years?

Mobile Payment

• Have you ever made a cashless payment using your smartphone/tablet computer?
• Were you aware that more and more checkout counters support mobile payments via smartphone?
• [ ... ] Why have you not made use of mobile payment so far?
• [ ... ] What reasons would motivate you to try cashless payments via cell phone in the future?
• In general, how appealing do you find the possibility to make payments on the go simply by using your smartphone?
• [ ... ] In what situations would you like to be able to make cashless payments via smartphone more often in the future?
• [ ... ] What methods of authorizing a payment would you consider to be trustworthy?'
• What methods of mobile payment are you familiar with or do you use?
• Which provider of payment systems (online/mobile) do you consider to be the most trustworthy?'
• Which provider of payment systems (online/mobile) do you consider to be the most innovative?'
• Which provider of payment systems (online/mobile) do you consider to be the most user-friendly?'
• Up to what maximum amount in British Pound would you make a payment via cell phone?'

Sociodemography

• Are you…?
• Age categories 18 and above (steps of 10)
• Age categories 18 and above (rough)
• Where do you currently reside?
• What is your highest level of education?
• What is your current occupation?
• Which ethnicity best describes you? Please choose only one.
• What is your household's total net income per month on average? That is the amount your household disposes of every month after deduction of pension, unemployment, and health insurance contributions.