Korea Productivity Center defines the National Consumer Satisfaction Index (NCSI) as an "index of satisfaction level evaluated by customers who have used the domestically and internationally produced products and services sold to final customers at home, measured and quantified based on modeling."
The source does not state a publication date, the publication date used here is therefore the date of data access.
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Department store customer satisfaction index South Korea 2024
According to the National Customer Satisfaction Index of department store chains in South Korea in 2024 Hyundai Department Store received the highest customer satisfaction index, amounting to ** out of 100 points. Closely following was Shinsegae Department store with only *** point less.
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KPC . (January 27, 2025). National Customer Satisfaction Index (NCSI) of department store chains in South Korea in 2024 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 27, 2026, from /statistics/949785/south-korea-department-store-customer-satisfaction-index/
KPC . "National Customer Satisfaction Index (NCSI) of department store chains in South Korea in 2024." Chart. January 27, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 27, 2026. /statistics/949785/south-korea-department-store-customer-satisfaction-index/
KPC . (2025). National Customer Satisfaction Index (NCSI) of department store chains in South Korea in 2024. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 27, 2026. /statistics/949785/south-korea-department-store-customer-satisfaction-index/
KPC . "National Customer Satisfaction Index (Ncsi) of Department Store Chains in South Korea in 2024." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 27 Jan 2025, /statistics/949785/south-korea-department-store-customer-satisfaction-index/
KPC , National Customer Satisfaction Index (NCSI) of department store chains in South Korea in 2024 ÌÇÐÄÆƽâ°æ, /statistics/949785/south-korea-department-store-customer-satisfaction-index/ (last visited July 27, 2026)
National Customer Satisfaction Index (NCSI) of department store chains in South Korea in 2024 [Graph], KPC , January 27, 2025. [Online]. Available: /statistics/949785/south-korea-department-store-customer-satisfaction-index/
