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Customer satisfaction with home loan in Australia as of October 2018, by method obtained

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Source

Release date

December 2018

Region

Australia

Survey time period

April to October 31, 2018

Number of respondents

6,256 respondents

Age group

14 years and older

Special properties

respondents all have an existing home loan

Method of interview

Face-to-face interview

Supplementary notes

*Bendingo bank home loans are not available through a mortgage broker.

Citation formats

Customer satisfaction with home loan Australia 2018

Published by ÌÇÐÄÆƽâ°æ Research Department, Dec 7, 2018
This statistic illustrates customer satisfaction with home loans in Australia as of October 2018, broken down by method obtained and by bank. The results illustrate that overall, customer satisfaction is higher when a mortgage is obtained directly in a branch of a financial institution rather than through a mortgage lender. A total of **** percent of respondents said they were satisfied with home loans obtained in branch from Bendingo Bank. By comparison, **** percent stated that they were happy with a mortgage obtained in branch from NAB, compared to **** percent of respondents who were happy with an NAB loan obtained via a mortgage broker.
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Topics

Mortgages in Australia Mortgage industry in the U.S.Mortgage industry worldwide: developed marketsResidential housing market in AustraliaReal estate industry in New Zealand
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