Based on an analysis of approximately 13 million reviews of over 130,945 multifamily properties listed across different review sites and Internet Listing Services (ILSs). About 93 percent of these properties had at least one review.
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Most commonly mentioned themes in online property reviews in the U.S. 2024
Customer service was the most mentioned theme in online reviews of multifamily properties in 2024. Close to ** percent of reviews mentioned customer service as a compliment and **** percent as a complaint. Some websites where renters review properties are Google, ApartmentRatings, Modern Message, ApartmentGuide.com, and Rent.com. Google accounted for the largest share of reviews, whereas Modern Message had the most positive reviews in 2024.
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J Turner Research. (March 31, 2025). Most commonly mentioned themes in multifamily rental property reviews in the United States as of 2023 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 05, 2026, from /statistics/898904/number-of-online-review-websites-per-property-usa/
J Turner Research. "Most commonly mentioned themes in multifamily rental property reviews in the United States as of 2023." Chart. March 31, 2025. ÌÇÐÄÆƽâ°æ. Accessed August 05, 2026. /statistics/898904/number-of-online-review-websites-per-property-usa/
J Turner Research. (2025). Most commonly mentioned themes in multifamily rental property reviews in the United States as of 2023. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 05, 2026. /statistics/898904/number-of-online-review-websites-per-property-usa/
J Turner Research. "Most Commonly Mentioned Themes in Multifamily Rental Property Reviews in The United States as of 2023." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 31 Mar 2025, /statistics/898904/number-of-online-review-websites-per-property-usa/
J Turner Research, Most commonly mentioned themes in multifamily rental property reviews in the United States as of 2023 ÌÇÐÄÆƽâ°æ, /statistics/898904/number-of-online-review-websites-per-property-usa/ (last visited August 05, 2026)
Most commonly mentioned themes in multifamily rental property reviews in the United States as of 2023 [Graph], J Turner Research, March 31, 2025. [Online]. Available: /statistics/898904/number-of-online-review-websites-per-property-usa/
