Percentage of U.S. patients that utilized select forms of communication to schedule an appointment with their primary care doctor as of 2017, by generation
Characteristic
Total
Millennials (18-34 years)
Generation X (35-54 years)
Baby Boomers (55 years and older)
Phone
80%
79%
82%
80%
In person
25%
32%
24%
22%
Portal
13%
15%
14%
11%
Email
9%
16%
8%
6%
SMS/text
3%
9%
1%
-
Mail
2%
7%
1%
-
Chat/IM
1%
5%
1%
-
Other
1%
-
-
1%
Not applicable
3%
6%
3%
2%
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patients that have insurance and a primary care doctor
Method of interview
Online survey
Supplementary notes
Original Question: "Which of the following, if any, do you use to communicate with your primary care doctor for each of the following? Set up an appointment"
Citation formats
U.S. patients that used select technologies to make appointments 2017, by generation
This statistic shows the percentage of U.S. insured patients with a primary care doctor that utilized select technologies to schedule medical appointments as of 2017. According to the data, in total 80 percent of patients use a phone to schedule their appointments.
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Harris Poll, & Salesforce Research. (June 27, 2017). Percentage of U.S. patients that utilized select forms of communication to schedule an appointment with their primary care doctor as of 2017, by generation [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 24, 2026, from /statistics/813797/technologies-used-to-schedule-medical-appointments-by-generation-us/
Harris Poll, und Salesforce Research. "Percentage of U.S. patients that utilized select forms of communication to schedule an appointment with their primary care doctor as of 2017, by generation." Chart. June 27, 2017. ÌÇÐÄÆƽâ°æ. Accessed July 24, 2026. /statistics/813797/technologies-used-to-schedule-medical-appointments-by-generation-us/
Harris Poll, Salesforce Research. (2017). Percentage of U.S. patients that utilized select forms of communication to schedule an appointment with their primary care doctor as of 2017, by generation. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 24, 2026. /statistics/813797/technologies-used-to-schedule-medical-appointments-by-generation-us/
Harris Poll, and Salesforce Research. "Percentage of U.S. Patients That Utilized Select Forms of Communication to Schedule An Appointment with Their Primary Care Doctor as of 2017, by Generation." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 27 Jun 2017, /statistics/813797/technologies-used-to-schedule-medical-appointments-by-generation-us/
Harris Poll & Salesforce Research, Percentage of U.S. patients that utilized select forms of communication to schedule an appointment with their primary care doctor as of 2017, by generation ÌÇÐÄÆƽâ°æ, /statistics/813797/technologies-used-to-schedule-medical-appointments-by-generation-us/ (last visited July 24, 2026)
Percentage of U.S. patients that utilized select forms of communication to schedule an appointment with their primary care doctor as of 2017, by generation [Graph], Harris Poll, & Salesforce Research, June 27, 2017. [Online]. Available: /statistics/813797/technologies-used-to-schedule-medical-appointments-by-generation-us/
