* For 2012, the period for calculation is as follows: January to October. From November 2012 onwards, the period for calculation is as follows: November to October of the following year.
The Customer Satisfaction Index measures how customers perceive SAS’s services.
Figure prior to 2013 were taken from previous reports.
Citation formats
Customer satisfaction of SAS Scandinavian Airlines passengers 2009-2023
In the period of November 2022 to October 2023, the Customer Satisfaction Index of SAS Scandinavian Airlines measured ** out of 100, which was the second lowest level of satisfaction recorded in the past decade.
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Scandinavian Airlines. (February 6, 2024). Customer Satisfaction Index (CSI) of SAS Scandinavian Airlines passengers from 2009 to 2023 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 28, 2026, from /statistics/687765/customer-satisfaction-of-sas-scandinavian-airlines-passengers/
Scandinavian Airlines. "Customer Satisfaction Index (CSI) of SAS Scandinavian Airlines passengers from 2009 to 2023." Chart. February 6, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 28, 2026. /statistics/687765/customer-satisfaction-of-sas-scandinavian-airlines-passengers/
Scandinavian Airlines. (2024). Customer Satisfaction Index (CSI) of SAS Scandinavian Airlines passengers from 2009 to 2023. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 28, 2026. /statistics/687765/customer-satisfaction-of-sas-scandinavian-airlines-passengers/
Scandinavian Airlines. "Customer Satisfaction Index (Csi) of Sas Scandinavian Airlines Passengers from 2009 to 2023." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 6 Feb 2024, /statistics/687765/customer-satisfaction-of-sas-scandinavian-airlines-passengers/
Scandinavian Airlines, Customer Satisfaction Index (CSI) of SAS Scandinavian Airlines passengers from 2009 to 2023 ÌÇÐÄÆƽâ°æ, /statistics/687765/customer-satisfaction-of-sas-scandinavian-airlines-passengers/ (last visited July 28, 2026)
Customer Satisfaction Index (CSI) of SAS Scandinavian Airlines passengers from 2009 to 2023 [Graph], Scandinavian Airlines, February 6, 2024. [Online]. Available: /statistics/687765/customer-satisfaction-of-sas-scandinavian-airlines-passengers/
