All who complained about broadband service in past 6 months whose issue was completely resolved
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "How long did it take to resolve the issue with [provider]?''
*Base varies: BT (622), EE/Orange (114), Sky (361), TalkTalk (466), Virgin Media (447).
Citation formats
Time taken to resolve broadband user issues in the UK 2017, by provider
This statistic displays the reported time taken to resolve issues related to service for broadband users in the United Kingdom (UK) in 2017. ** percent of TalkTalk broadband customers stated that their issues were resolved in less than *** hour.
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Ofcom. (April 12, 2017). Time taken before broadband user issues were resolved by service provider in the United Kingdom (UK) in 2017, broken down by service provider [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 31, 2026, from /statistics/649598/time-taken-to-resolve-broadband-user-issues-in-the-uk-by-provider/
Ofcom. "Time taken before broadband user issues were resolved by service provider in the United Kingdom (UK) in 2017, broken down by service provider." Chart. April 12, 2017. ÌÇÐÄÆƽâ°æ. Accessed July 31, 2026. /statistics/649598/time-taken-to-resolve-broadband-user-issues-in-the-uk-by-provider/
Ofcom. (2017). Time taken before broadband user issues were resolved by service provider in the United Kingdom (UK) in 2017, broken down by service provider. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 31, 2026. /statistics/649598/time-taken-to-resolve-broadband-user-issues-in-the-uk-by-provider/
Ofcom. "Time Taken before Broadband User Issues Were Resolved by Service Provider in The United Kingdom (Uk) in 2017, Broken down by Service Provider." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 12 Apr 2017, /statistics/649598/time-taken-to-resolve-broadband-user-issues-in-the-uk-by-provider/
Ofcom, Time taken before broadband user issues were resolved by service provider in the United Kingdom (UK) in 2017, broken down by service provider ÌÇÐÄÆƽâ°æ, /statistics/649598/time-taken-to-resolve-broadband-user-issues-in-the-uk-by-provider/ (last visited July 31, 2026)
Time taken before broadband user issues were resolved by service provider in the United Kingdom (UK) in 2017, broken down by service provider [Graph], Ofcom, April 12, 2017. [Online]. Available: /statistics/649598/time-taken-to-resolve-broadband-user-issues-in-the-uk-by-provider/
