All who complained about mobile phone service in past 6 months whose issue was completely resolved
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "How long did it take to resolve the issue with [PROVIDER]?''
*Base varies: EE/Orange/T-Mobile (370), O2 (457), Tesco Mobile (264),
Three (266), Virgin Media (153), Vodafone (248).
Citation formats
Time taken to resolve mobile network user issues in the UK 2017, by provider
This statistic displays the average time reported by mobile network users for providers to resolve mobile service issues in the United Kingdom (UK) in 2017. 58 percent of Tesco Mobile mobile customers claimed that their issues were resolved in less than one hour.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Ofcom. (April 12, 2017). Time taken before mobile network user issues were resolved by service provider in the United Kingdom (UK) in 2017, broken down by service provider [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 31, 2026, from /statistics/649457/time-taken-to-resolve-mobile-network-user-issues-in-the-uk-by-provider/
Ofcom. "Time taken before mobile network user issues were resolved by service provider in the United Kingdom (UK) in 2017, broken down by service provider." Chart. April 12, 2017. ÌÇÐÄÆƽâ°æ. Accessed July 31, 2026. /statistics/649457/time-taken-to-resolve-mobile-network-user-issues-in-the-uk-by-provider/
Ofcom. (2017). Time taken before mobile network user issues were resolved by service provider in the United Kingdom (UK) in 2017, broken down by service provider. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 31, 2026. /statistics/649457/time-taken-to-resolve-mobile-network-user-issues-in-the-uk-by-provider/
Ofcom. "Time Taken before Mobile Network User Issues Were Resolved by Service Provider in The United Kingdom (Uk) in 2017, Broken down by Service Provider." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 12 Apr 2017, /statistics/649457/time-taken-to-resolve-mobile-network-user-issues-in-the-uk-by-provider/
Ofcom, Time taken before mobile network user issues were resolved by service provider in the United Kingdom (UK) in 2017, broken down by service provider ÌÇÐÄÆƽâ°æ, /statistics/649457/time-taken-to-resolve-mobile-network-user-issues-in-the-uk-by-provider/ (last visited July 31, 2026)
Time taken before mobile network user issues were resolved by service provider in the United Kingdom (UK) in 2017, broken down by service provider [Graph], Ofcom, April 12, 2017. [Online]. Available: /statistics/649457/time-taken-to-resolve-mobile-network-user-issues-in-the-uk-by-provider/
