Whether the landline issue that the customer contacted their provider about was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015
Characteristic
Share of respondents
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* Base: All UK households who contacted their provider about the issue in 2015; billing=(504); faults/repairs=(345); general enquiries= (351).
This question was phrased by the source as follows: "In your opinion, was [PROVIDER] able to successfully resolve your issue [BILLING/ FAULT/ GENERAL ENQUIRY]?"
Citation formats
Resolution of landline issue after one contact in the UK 2015, by type of issue
This statisitc displays the share of customers whose landline issue was resolved within one contact to their provider in the United Kingdom (UK) in 2015, by the type of issue. A total of ** percent of fault/repair issues were resolved within one contact.
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Ofcom. (January 31, 2016). Whether the landline issue that the customer contacted their provider about was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 04, 2026, from /statistics/647225/resolution-of-landline-issue-after-one-contact-in-the-uk-by-type-of-issue/
Ofcom. "Whether the landline issue that the customer contacted their provider about was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015." Chart. January 31, 2016. ÌÇÐÄÆƽâ°æ. Accessed August 04, 2026. /statistics/647225/resolution-of-landline-issue-after-one-contact-in-the-uk-by-type-of-issue/
Ofcom. (2016). Whether the landline issue that the customer contacted their provider about was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 04, 2026. /statistics/647225/resolution-of-landline-issue-after-one-contact-in-the-uk-by-type-of-issue/
Ofcom. "Whether The Landline Issue That The Customer Contacted Their Provider about Was Considered to Be Completely Resolved in One Contact in The United Kingdom (Uk) in 2015." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 31 Jan 2016, /statistics/647225/resolution-of-landline-issue-after-one-contact-in-the-uk-by-type-of-issue/
Ofcom, Whether the landline issue that the customer contacted their provider about was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015 ÌÇÐÄÆƽâ°æ, /statistics/647225/resolution-of-landline-issue-after-one-contact-in-the-uk-by-type-of-issue/ (last visited August 04, 2026)
Whether the landline issue that the customer contacted their provider about was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015 [Graph], Ofcom, January 31, 2016. [Online]. Available: /statistics/647225/resolution-of-landline-issue-after-one-contact-in-the-uk-by-type-of-issue/
