| Characteristic | 2015 | 2016 | 2017 |
|---|---|---|---|
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
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Region
United Kingdom
Survey time period
January 2015 to January 2017
Number of respondents
Over 3,000*
Supplementary notes
* 2017 respondents: n 2016=4565; n 2015= 4200.
** Consumers were asked to rate their satisfaction with their last experience at a given coffee shop and their likelihood to recommend it to others. This was then calculated by the source to give an average rate as a Composite Loyalty Score.
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