This statistic presents the importance of several communication channels for life insurance customers in Europe in 2014, by age group. Across all ages, the agent channel remained the most important, with just under half of respondents citing it as an important channel. However for the age group between 16 and 34 years old, Internet, either via PC or via mobile was also very important, with respectively ** and ** percent of respondents chosing these channels.
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Capgemini, & EFMA. (February 28, 2015). Importance of communication channels for life insurance customers in Europe in 2014, by age group [Graph]. In ÌÇÐÄÆÆ½â°æ. Retrieved July 27, 2026, from /statistics/486812/life-insurance-customers-important-communication-channels-europe/
Capgemini, und EFMA. "Importance of communication channels for life insurance customers in Europe in 2014, by age group." Chart. February 28, 2015. ÌÇÐÄÆÆ½â°æ. Accessed July 27, 2026. /statistics/486812/life-insurance-customers-important-communication-channels-europe/
Capgemini, EFMA. (2015). Importance of communication channels for life insurance customers in Europe in 2014, by age group. ÌÇÐÄÆÆ½â°æ. ÌÇÐÄÆÆ½â°æ Inc.. Accessed: July 27, 2026. /statistics/486812/life-insurance-customers-important-communication-channels-europe/
Capgemini, and EFMA. "Importance of Communication Channels for Life Insurance Customers in Europe in 2014, by Age Group." ÌÇÐÄÆÆ½â°æ, ÌÇÐÄÆÆ½â°æ Inc., 28 Feb 2015, /statistics/486812/life-insurance-customers-important-communication-channels-europe/
Capgemini & EFMA, Importance of communication channels for life insurance customers in Europe in 2014, by age group ÌÇÐÄÆÆ½â°æ, /statistics/486812/life-insurance-customers-important-communication-channels-europe/ (last visited July 27, 2026)
Importance of communication channels for life insurance customers in Europe in 2014, by age group [Graph], Capgemini, & EFMA, February 28, 2015. [Online]. Available: /statistics/486812/life-insurance-customers-important-communication-channels-europe/