Data was for Q4 2019/2020 and Q1 2020/21 is not available due to interruptions to data collection during the COVID-19 pandemic.
Data prior to Q4 2021/22 was taken from previous editions of the report.
Citation formats
Customer satisfaction evaluation London Underground 2018–2024
Passenger satisfaction with the London Underground dropped form around ** percent in the months prior to the COVID-19 pandemic to around ** percent in months following the first lockdowns and has remained at similar levels since.
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Transport for London. (July 5, 2024). Passenger satisfaction evaluation of the London Underground from 2018/19 to 2023/24 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 22, 2026, from /statistics/412796/london-underground-customer-satisfaction/
Transport for London. "Passenger satisfaction evaluation of the London Underground from 2018/19 to 2023/24." Chart. July 5, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 22, 2026. /statistics/412796/london-underground-customer-satisfaction/
Transport for London. (2024). Passenger satisfaction evaluation of the London Underground from 2018/19 to 2023/24. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 22, 2026. /statistics/412796/london-underground-customer-satisfaction/
Transport for London. "Passenger Satisfaction Evaluation of The London Underground from 2018/19 to 2023/24." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 5 Jul 2024, /statistics/412796/london-underground-customer-satisfaction/
Transport for London, Passenger satisfaction evaluation of the London Underground from 2018/19 to 2023/24 ÌÇÐÄÆƽâ°æ, /statistics/412796/london-underground-customer-satisfaction/ (last visited July 22, 2026)
Passenger satisfaction evaluation of the London Underground from 2018/19 to 2023/24 [Graph], Transport for London, July 5, 2024. [Online]. Available: /statistics/412796/london-underground-customer-satisfaction/
