In the 2023/24 financial year, Transport for London received *** complaints per 10,000 journeys regarding the London Underground. Complaint rates had been dropping for two consecutive years, having peaked in 2020/21 when the operator received **** complaints per 10,000 journeys before rising again slightly in between the last two years reported.
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Transport for London. (July 5, 2024). Passenger complaints received by London Underground in the United Kingdom from 2018/19 to 2023/24 (in complaints per 10,000 journeys) [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 23, 2026, from /statistics/1413196/london-underground-customer-complaint-numbers/
Transport for London. "Passenger complaints received by London Underground in the United Kingdom from 2018/19 to 2023/24 (in complaints per 10,000 journeys) ." Chart. July 5, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 23, 2026. /statistics/1413196/london-underground-customer-complaint-numbers/
Transport for London. (2024). Passenger complaints received by London Underground in the United Kingdom from 2018/19 to 2023/24 (in complaints per 10,000 journeys) . ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 23, 2026. /statistics/1413196/london-underground-customer-complaint-numbers/
Transport for London. "Passenger Complaints Received by London Underground in The United Kingdom from 2018/19 to 2023/24 (in Complaints per 10,000 Journeys) ." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 5 Jul 2024, /statistics/1413196/london-underground-customer-complaint-numbers/
Transport for London, Passenger complaints received by London Underground in the United Kingdom from 2018/19 to 2023/24 (in complaints per 10,000 journeys) ÌÇÐÄÆƽâ°æ, /statistics/1413196/london-underground-customer-complaint-numbers/ (last visited July 23, 2026)
Passenger complaints received by London Underground in the United Kingdom from 2018/19 to 2023/24 (in complaints per 10,000 journeys) [Graph], Transport for London, July 5, 2024. [Online]. Available: /statistics/1413196/london-underground-customer-complaint-numbers/
