| Characteristic | Average score* |
|---|---|
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
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October 2020
United States
July 24 to September 11, 2020
426 respondents
BTN readers who are responsible for corporate hotel buying decisions
Email survey
*Hotels were scored on a scale of one to six (six being the best possible score) for 11 pre-pandemic and three pandemic-related attributes.
Pre-pandemic attributes include strategically located properties in terms of business needs; clean, attractive & well-maintained hotels & facilities; in-room kitchens, standard room size; quality of on-property service staff; supports traveler wellness with healthy food/food/fitness/social options; safe and security standards; brand consistency; effective sales & account management staff; partnership approach to negotiating amenities, rates, & penalties; quality data and reporting; overall price/value relationship.
Pandemic-related attributes include effective communication to travel buyers; responsiveness to safety, security and sanitation concerns; ability to maintain critical operations at key locations for business needs.
The average of all 13 scores was taken for the final score.
