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As of 2022, the penetration rate of smartphones in China reached almost 72 percent. According to the forecast, almost 83 percent of people in China are going to use a smartphone by 2027. The total number of smartphone users in 2022 exceeded one billion.

The master key

In Chinese everyday life, there is no way around not using a smartphone. Over the past decade, the smartphone has evolved from a communication device into not only a multi-tool but also the key to accessing everyday services. From paying for groceries and the restaurant bill to booking train tickets and managing personal finances. As more and more services are only available online, life without a smartphone has become increasingly difficult.

Technology exclusion and social isolation

Because of the growing significance of the smartphone, people without access to them or those unable to use them are at risk of being excluded from vital services and social interactions. These may include the elderly population, finding it difficult to adapt to the new technology. It could also be online applications without sufficient accessibility for persons with disability, and those who cannot afford to purchase a smartphone or live in regions without a comprehensive internet connection. Therefore, as the country moves online, inclusion must be a part of the development.