| Characteristic | GRI score |
|---|---|
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
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Source
Source
Release date
March 2014
More information
Region
Worldwide
Survey time period
2013
Number of respondents
839,593 online reviews
Supplementary notes
The report analyzed 839,596 online reviews of 1,692 properties and 84 hotel chains with the best online reputation according to ReviewPro's Global Review Index (GRI) - an online reputation score. The GRI is calculated by analyzing the quantitive reviews (usually a rating between 0-5 or 0-10) for hotels and hotel groups posted on all review sites.
The study was divided into three areas: large brands (hotel groups with more than 20 properties), small brands (hotel groups with less than 20 properties), and individual hotels.
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