The data used are those published by the operators as of the date of the report's preparation, so they may be modified later due to corrections made by the operator or as a result of the relevant audit.
This type of claim refers to the relationship between the claims made by customers regarding the balance of prepaid cards and the average number of active prepaid accounts.
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Balance claims of prepaid mobile lines by operator Spain Q4 2019
This statistic shows the percent of complaints related to the balance of mobile prepaid accounts in Spain in the fourth quarter of 2019, by operator. The percent corresponds to the ratio between the complaints made by customers about the balance of prepaid cards and the average number of active prepaid accounts. Simyo was the operator with the fewest complaints accumulated in this regard during the study period, with a total below **** percent.
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Ministerio para la Transformación Digital y de la Función Pública (Spain). (March 30, 2020). Percentage of complaints about prepaid mobile account balances in Spain in the fourth quarter of 2019, by operator [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 03, 2026, from /statistics/1631847/claims-about-the-balance-of-prepaid-cards-from-operators-in-spain/
Ministerio para la Transformación Digital y de la Función Pública (Spain). "Percentage of complaints about prepaid mobile account balances in Spain in the fourth quarter of 2019, by operator." Chart. March 30, 2020. ÌÇÐÄÆƽâ°æ. Accessed August 03, 2026. /statistics/1631847/claims-about-the-balance-of-prepaid-cards-from-operators-in-spain/
Ministerio para la Transformación Digital y de la Función Pública (Spain). (2020). Percentage of complaints about prepaid mobile account balances in Spain in the fourth quarter of 2019, by operator. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 03, 2026. /statistics/1631847/claims-about-the-balance-of-prepaid-cards-from-operators-in-spain/
Ministerio para la Transformación Digital y de la Función Pública (Spain). "Percentage of Complaints about Prepaid Mobile Account Balances in Spain in The Fourth Quarter of 2019, by Operator." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 30 Mar 2020, /statistics/1631847/claims-about-the-balance-of-prepaid-cards-from-operators-in-spain/
Ministerio para la Transformación Digital y de la Función Pública (Spain), Percentage of complaints about prepaid mobile account balances in Spain in the fourth quarter of 2019, by operator ÌÇÐÄÆƽâ°æ, /statistics/1631847/claims-about-the-balance-of-prepaid-cards-from-operators-in-spain/ (last visited August 03, 2026)
Percentage of complaints about prepaid mobile account balances in Spain in the fourth quarter of 2019, by operator [Graph], Ministerio para la Transformación Digital y de la Función Pública (Spain), March 30, 2020. [Online]. Available: /statistics/1631847/claims-about-the-balance-of-prepaid-cards-from-operators-in-spain/
