The data used are those published by the operators as of the date of the report's preparation, so they may be modified later due to corrections made by the operator or as a result of the relevant audit.
Claims regarding invoice accuracy refer to the relationship between invoices that have been disputed concerning their content, related to telephone service and/or Internet access service, and the total number of invoices issued.
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Mobile Telephony and Internet: Complaints about Operator Bills Spain Q4 2019
This statistic shows the percent of claims regarding the accuracy of invoices related to mobile telephony and Internet services issued by telecommunications operators in Spain in the fourth quarter of 2019. Movistar was the operator that received the highest percent of claims in this regard, followed by Jazztel, both with percents equal to or greater than **** percent.
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Ministerio para la Transformación Digital y de la Función Pública (Spain). (March 30, 2020). Percentage of correction claims for telephone and mobile Internet service invoices in Spain in the fourth quarter of 2019, by operator [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 05, 2026, from /statistics/1631843/percentage-of-claims-regarding-the-correction-of-invoices-for-mobile-services-from-telecommunications-operators-in-spain/
Ministerio para la Transformación Digital y de la Función Pública (Spain). "Percentage of correction claims for telephone and mobile Internet service invoices in Spain in the fourth quarter of 2019, by operator." Chart. March 30, 2020. ÌÇÐÄÆƽâ°æ. Accessed August 05, 2026. /statistics/1631843/percentage-of-claims-regarding-the-correction-of-invoices-for-mobile-services-from-telecommunications-operators-in-spain/
Ministerio para la Transformación Digital y de la Función Pública (Spain). (2020). Percentage of correction claims for telephone and mobile Internet service invoices in Spain in the fourth quarter of 2019, by operator. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 05, 2026. /statistics/1631843/percentage-of-claims-regarding-the-correction-of-invoices-for-mobile-services-from-telecommunications-operators-in-spain/
Ministerio para la Transformación Digital y de la Función Pública (Spain). "Percentage of Correction Claims for Telephone and Mobile Internet Service Invoices in Spain in The Fourth Quarter of 2019, by Operator." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 30 Mar 2020, /statistics/1631843/percentage-of-claims-regarding-the-correction-of-invoices-for-mobile-services-from-telecommunications-operators-in-spain/
Ministerio para la Transformación Digital y de la Función Pública (Spain), Percentage of correction claims for telephone and mobile Internet service invoices in Spain in the fourth quarter of 2019, by operator ÌÇÐÄÆƽâ°æ, /statistics/1631843/percentage-of-claims-regarding-the-correction-of-invoices-for-mobile-services-from-telecommunications-operators-in-spain/ (last visited August 05, 2026)
Percentage of correction claims for telephone and mobile Internet service invoices in Spain in the fourth quarter of 2019, by operator [Graph], Ministerio para la Transformación Digital y de la Función Pública (Spain), March 30, 2020. [Online]. Available: /statistics/1631843/percentage-of-claims-regarding-the-correction-of-invoices-for-mobile-services-from-telecommunications-operators-in-spain/
