The data used are those published by the operators as of the date of the report preparation, so they may be modified later due to corrections made by the operator or as a result of the relevant audit.
The customer complaint resolution time is defined as the time elapsed between the submission by a residential customer of a complaint related to the telephone service and/or Internet access service and the resolution of that complaint by the operator.
The measurement is made based on the data of all complaints resolved during the quarter. They are ordered from shortest to longest resolution time, and the record corresponding to 95 percent of all complaints is taken. The value of this record (95th percentile) is the value published by the operator.
Citation formats
Mobile Telephony/Internet: complaint resolution time by operator Spain Q4 2018
This statistic shows the average time required by telecommunications operators to resolve complaints from residential mobile service customers in Spain during the fourth quarter of 2018. The company Lycamobile was the operator that took the longest time, followed by Movistar, with the latter taking a total of ** days from when the customer filed their complaint until the company completely resolved the issue.
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Ministry of Industry, Energy and Tourism (Spain). (March 30, 2020). Average resolution time for mobile service customer complaints by operator in Spain in the fourth quarter of 2018 (in days) [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 26, 2026, from /statistics/1631836/resolution-time-for-customer-complaints-about-mobile-services-by-telecommunications-operators-in-spain/
Ministry of Industry, Energy and Tourism (Spain). "Average resolution time for mobile service customer complaints by operator in Spain in the fourth quarter of 2018 (in days)." Chart. March 30, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 26, 2026. /statistics/1631836/resolution-time-for-customer-complaints-about-mobile-services-by-telecommunications-operators-in-spain/
Ministry of Industry, Energy and Tourism (Spain). (2020). Average resolution time for mobile service customer complaints by operator in Spain in the fourth quarter of 2018 (in days). ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 26, 2026. /statistics/1631836/resolution-time-for-customer-complaints-about-mobile-services-by-telecommunications-operators-in-spain/
Ministry of Industry, Energy and Tourism (Spain). "Average Resolution Time for Mobile Service Customer Complaints by Operator in Spain in The Fourth Quarter of 2018 (in Days)." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 30 Mar 2020, /statistics/1631836/resolution-time-for-customer-complaints-about-mobile-services-by-telecommunications-operators-in-spain/
Ministry of Industry, Energy and Tourism (Spain), Average resolution time for mobile service customer complaints by operator in Spain in the fourth quarter of 2018 (in days) ÌÇÐÄÆƽâ°æ, /statistics/1631836/resolution-time-for-customer-complaints-about-mobile-services-by-telecommunications-operators-in-spain/ (last visited July 26, 2026)
Average resolution time for mobile service customer complaints by operator in Spain in the fourth quarter of 2018 (in days) [Graph], Ministry of Industry, Energy and Tourism (Spain), March 30, 2020. [Online]. Available: /statistics/1631836/resolution-time-for-customer-complaints-about-mobile-services-by-telecommunications-operators-in-spain/
