The American Customer Satisfaction Index (ACSI) scores on a 0–100 scale at the national level, with 100 being the highest and best possible score. The ACSI is a national economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation span multiple economic sectors, over 40 industries (including e-commerce and e-business), more than 400 companies, and include several federal or local government services.
Citation formats
Customer satisfaction index of U.S. ride share companies 2026
In 2026, both of the major ride sharing companies, Uber and Lyft, scored the same result in the American Customer Satisfaction Index (ACSI®). Both companies received a score of ** from their customers in the U.S. that year.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
´¡°ä³§±õ®. (April 21, 2026). American Customer Satisfaction Index scores for ride share companies in the United States in 2026 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 21, 2026, from /statistics/1463615/us-customer-satisfaction-index-ride-share-companies/
´¡°ä³§±õ®. "American Customer Satisfaction Index scores for ride share companies in the United States in 2026." Chart. April 21, 2026. ÌÇÐÄÆƽâ°æ. Accessed July 21, 2026. /statistics/1463615/us-customer-satisfaction-index-ride-share-companies/
´¡°ä³§±õ®. (2026). American Customer Satisfaction Index scores for ride share companies in the United States in 2026. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 21, 2026. /statistics/1463615/us-customer-satisfaction-index-ride-share-companies/
´¡°ä³§±õ®. "American Customer Satisfaction Index Scores for Ride Share Companies in The United States in 2026." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 21 Apr 2026, /statistics/1463615/us-customer-satisfaction-index-ride-share-companies/
´¡°ä³§±õ®, American Customer Satisfaction Index scores for ride share companies in the United States in 2026 ÌÇÐÄÆƽâ°æ, /statistics/1463615/us-customer-satisfaction-index-ride-share-companies/ (last visited July 21, 2026)
American Customer Satisfaction Index scores for ride share companies in the United States in 2026 [Graph], ´¡°ä³§±õ®, April 21, 2026. [Online]. Available: /statistics/1463615/us-customer-satisfaction-index-ride-share-companies/
