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The figures have been taken from several publications.

Any call answered by the SAMU leads to the opening of a file. Among all the files created are qualified as a “regulation file” the one that groups together all the information collected, the measures taken, and the follow-up provided, following information of a medical nature, medico-social or health brought to the attention of the call reception and regulation center (examples: search for an on-call pharmacy following a medical prescription, sleep disorder, reoriented social problem to 115). Calls and situations that are not related to a medical, medico-social, or health problem are not counted (false calls, administrative calls, calls hung up without answer, fax tone, maliciousness, hoaxes, misdials, misrouting, personal calls, plus those unrelated to a request of assistance).