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Resident retention rate of multifamily companies in the United States from 2021 to 2023

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Sources

Release date

September 2023

Region

United States

Survey time period

2023

Number of respondents

600 respondents

Special properties

multifamily companies who manage a minimum of 250 units

Citation formats

Resident retention rate of multifamily companies in the U.S. 2021-2023

Published by ÌÇÐÄÆƽâ°æ Research Department, Dec 14, 2023

The average retention rate of multifamily companies in the United States declined slightly in 2023. In that year, the retention rate was ** percent, down from ** percent in the previous year. In 2021, the retention rate was even lower, at ** percent. High customer turnover results in various costs, such as missed rent and repair costs.

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