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How are you solving the problem of processing more returns than in the past?

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Sources

Release date

February 2021

Region

Worldwide

Survey time period

December 2020

Number of respondents

200 respondents

Special properties

decision-makers in warehouse and/or DC operations.

Method of interview

Email survey

Supplementary notes

Multiple answers were possible.

Citation formats

Methods used to process more returns 2020

Published by ÌÇÐÄÆƽâ°æ Research Department, Oct 25, 2021
The rise in e-commerce orders is also causing an increased number of return deliveries. To process more returns, **** percent of respondents mentioned they use their current workforce and pay overtime, according to a 2020 survey. Some **** percent of them also hired additional labor to manage more returns.
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