The source specified the following information: "Data exclude the temporarily occupied territory of the Autonomous Republic of Crimea, the city of Sevastopol and a part of temporarily occupied territories in the Donetsk and Luhansk regions."
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Share of enterprises with a chat service in Ukraine 2021, by type
In 2021, approximately **** percent of Ukrainian enterprises had a chat service where a person was responsible for communication with customers. The share of businesses owning a chat service managed by a virtual agent amounted to nearly percent.
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State Statistics Service of Ukraine. (October 22, 2021). Share of business enterprises having a chat service in Ukraine in 2021, by type [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 26, 2026, from /statistics/1271304/share-of-enterprises-with-a-chat-service-by-type-ukraine/
State Statistics Service of Ukraine. "Share of business enterprises having a chat service in Ukraine in 2021, by type." Chart. October 22, 2021. ÌÇÐÄÆƽâ°æ. Accessed July 26, 2026. /statistics/1271304/share-of-enterprises-with-a-chat-service-by-type-ukraine/
State Statistics Service of Ukraine. (2021). Share of business enterprises having a chat service in Ukraine in 2021, by type. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 26, 2026. /statistics/1271304/share-of-enterprises-with-a-chat-service-by-type-ukraine/
State Statistics Service of Ukraine. "Share of Business Enterprises Having a Chat Service in Ukraine in 2021, by Type." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 22 Oct 2021, /statistics/1271304/share-of-enterprises-with-a-chat-service-by-type-ukraine/
State Statistics Service of Ukraine, Share of business enterprises having a chat service in Ukraine in 2021, by type ÌÇÐÄÆƽâ°æ, /statistics/1271304/share-of-enterprises-with-a-chat-service-by-type-ukraine/ (last visited July 26, 2026)
Share of business enterprises having a chat service in Ukraine in 2021, by type [Graph], State Statistics Service of Ukraine, October 22, 2021. [Online]. Available: /statistics/1271304/share-of-enterprises-with-a-chat-service-by-type-ukraine/
