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Leading criteria of choice of independent automotive workshops for U.S. car owners in 2020

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Source

Release date

July 2021

Region

United States

Survey time period

2020

Number of respondents

3,012 respondents

Special properties

respondents were car owners or drivers.

Method of interview

Online interview

Supplementary notes

The source specifies that the online interviews were conducted by face-to-face video interviews using various software.

Citation formats

Criteria of choice of independent automotive workshops in the U.S. 2020

Published by ÌÇÐÄÆƽâ°æ Research Department, Nov 29, 2025
U.S. car drivers' main reason to choose an independent automotive workshop to service their vehicle was the trusted quality of their work. ** percent of the respondents also identified low prices as the second leading criterion to prefer independent workshops. By contrast, less than ** percent of those surveyed singled out quick repairs and good advice as noteworthy criteria. In 2020, the United States recorded an average of *** entries per automotive workshop.
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