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Channels of communication that are regularly being recorded and stored within companies worldwide in 2021

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Sources

Release date

July 2021

Region

Worldwide

Survey time period

2021

Number of respondents

4,000 respondents

Special properties

Employees and employers who work in a remote or hybrid capacity

Citation formats

Employee communication channels typically recorded and stored 2021

Published by
Christy Tila,
Dec 2, 2021
According to ** percent of employees and employers surveyed, email was the most common channel of communication that was regularly recorded and stored within companies worldwide, as of 2021. Calls, video, and messages were also frequently recorded and stored, according to respondents.
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Topics

Customer service in the U.S.Call center services industry in the U.S.Telecommunications services
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