*100 mobile banking application users each from ten commercial, digital, and foreign banks in South Korea.
**Open banking refers to a banking system that allows customers to access financial services from multiple banks through a single smartphone application.
Multiple answers were possible.
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Reasons for satisfaction with mobile banking apps South Korea 2021
According to a survey conducted in South Korea in January 2021, nearly ** percent of mobile banking app users said they were satisfied with those apps because of the convenience of using open banking services. The fact that mobile banking apps allowed users to easily perform contactless transactions was also a leading reason for user satisfaction with mobile banking apps.
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Edaily. (February 15, 2021). Leading reasons for satisfaction with mobile banking applications in South Korea as of January 2021 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 31, 2026, from /statistics/1240248/south-korea-leading-reasons-for-satisfaction-with-mobile-banking-apps/
Edaily. "Leading reasons for satisfaction with mobile banking applications in South Korea as of January 2021." Chart. February 15, 2021. ÌÇÐÄÆƽâ°æ. Accessed July 31, 2026. /statistics/1240248/south-korea-leading-reasons-for-satisfaction-with-mobile-banking-apps/
Edaily. (2021). Leading reasons for satisfaction with mobile banking applications in South Korea as of January 2021. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 31, 2026. /statistics/1240248/south-korea-leading-reasons-for-satisfaction-with-mobile-banking-apps/
Edaily. "Leading Reasons for Satisfaction with Mobile Banking Applications in South Korea as of January 2021." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 15 Feb 2021, /statistics/1240248/south-korea-leading-reasons-for-satisfaction-with-mobile-banking-apps/
Edaily, Leading reasons for satisfaction with mobile banking applications in South Korea as of January 2021 ÌÇÐÄÆƽâ°æ, /statistics/1240248/south-korea-leading-reasons-for-satisfaction-with-mobile-banking-apps/ (last visited July 31, 2026)
Leading reasons for satisfaction with mobile banking applications in South Korea as of January 2021 [Graph], Edaily, February 15, 2021. [Online]. Available: /statistics/1240248/south-korea-leading-reasons-for-satisfaction-with-mobile-banking-apps/
