* The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 46 industries (including e-commerce and e-business), more than 400 companies, and various federal or local government services.
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ACSI for customer experience benchmarks of mobile operators in the U.S. 2019-2020
In 2020, when examining the various customer experience benchmarks for mobile network operators in the United States, courtesy and helpfulness of store/service center staff as well as quality of the mobile app received American customer satisfaction index scores of ** out of 100.
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ACSI®. (May 19, 2020). American customer satisfaction index scores of customer experience benchmarks for mobile network operators in the U.S. from 2019 to 2020* [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 23, 2026, from /statistics/1220969/american-customer-satisfaction-index-for-mobile-network-operators-customer-benchmarks/
ACSI®. "American customer satisfaction index scores of customer experience benchmarks for mobile network operators in the U.S. from 2019 to 2020*." Chart. May 19, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 23, 2026. /statistics/1220969/american-customer-satisfaction-index-for-mobile-network-operators-customer-benchmarks/
ACSI®. (2020). American customer satisfaction index scores of customer experience benchmarks for mobile network operators in the U.S. from 2019 to 2020*. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 23, 2026. /statistics/1220969/american-customer-satisfaction-index-for-mobile-network-operators-customer-benchmarks/
ACSI®. "American Customer Satisfaction Index Scores of Customer Experience Benchmarks for Mobile Network Operators in The U.S. from 2019 to 2020*." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 19 May 2020, /statistics/1220969/american-customer-satisfaction-index-for-mobile-network-operators-customer-benchmarks/
ACSI®, American customer satisfaction index scores of customer experience benchmarks for mobile network operators in the U.S. from 2019 to 2020* ÌÇÐÄÆƽâ°æ, /statistics/1220969/american-customer-satisfaction-index-for-mobile-network-operators-customer-benchmarks/ (last visited July 23, 2026)
American customer satisfaction index scores of customer experience benchmarks for mobile network operators in the U.S. from 2019 to 2020* [Graph], ACSI®, May 19, 2020. [Online]. Available: /statistics/1220969/american-customer-satisfaction-index-for-mobile-network-operators-customer-benchmarks/
