Digital documentation usage 2020| ��ƽ��

Employment of digital documentation tools in 2020, by department

Characteristic	Share of respondents
Sales	62%
Marketing	57%
Finance	53%
IT	41%
Legal	39%
Operations	35%
Human resources	28%

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Release date

August 2020

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Region

North America, Europe, APAC

Survey time period

June 2020

Number of respondents

450 respondents

Special properties

senior IT and business decision makers*

Method of interview

Online survey

Supplementary notes

*Respondents are responsible for digital document processing at their organizations.

Respondents represent a range of company sizes, from small (2 to 99 employees) to global (more than 20,000 employees).

Industries represented are financial services and/or insurance (20%), local or national government (11%), higher education (20%), life sciences (20%), state government (9%), other (20%).

Respondent departments are finance/accounting (15%), human resources/training (9%), IT (32%), marketing/advertising (12%), operations (15%), sales (5%), legal (6%), product development and technology (6%).

Citation formats

According to respondents, both sales and marketing departments are already employing documentation tools most often, with 62 percent and 57 percent, respectively. Digital documentation tools can ensure business continuity as a rising number of employees are working from different locations as of 2020. Digital document solutions refer to file sharing and e-signatures, for example.