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Net promoter score (NPS) of the leading smartphone manufacturers in Vietnam as of December 2020

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Source

Release date

December 2020

Region

Vietnam

Survey time period

December 2020

Number of respondents

571 respondents

Age group

18-39 years

Special properties

among respondents nationwide

Supplementary notes

Original question: 鈥淗ow much would you like to recommend your smartphone to your friends or relatives?鈥

Citation formats

Net promoter score of leading smartphone brands in Vietnam 2020

Published by Thuy D., Jan 8, 2021
Among major smartphone manufacturers in Vietnam, Apple had the highest net promoter score (NPS) of ** as surveyed in December 2020. Samsung had the second-highest NPS with ** points. NPS is used to indicate how likely it is for customers to recommend a product or a service to others. It helps companies to understand the level of customer satisfaction and brand loyalty.
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Smartphone market in the Asia-Pacific regionSmart wearables in the Asia-Pacific regionMobile communications in the Asia-Pacific regionConsumer electronics in the Asia-Pacific regionInternet usage in the Asia-Pacific region
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