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Financial institution's customers loyalty rate in Russia in 2020, by bank

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Source

Release date

September 2020

Region

Russia

Survey time period

August 10 to 20, 2020

Number of respondents

5,038 respondents

Method of interview

Online survey

Supplementary notes

The survey was conducted across eight federal districts, in more than 200 cities.

Citation formats

Customers loyalty rate of selected banks in Russia in 2020, by bank

Published by ÌÇÐÄÆƽâ°æ Research Department, Nov 20, 2020
As of September 2020, ** percent of Sberbank customers were loyal to their bank for more than five years. Post Bank and VTB Bank followed next, with ** and ** percent of loyal clients, respectively.
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