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Customer satisfaction across Australia is generally high for the vast majority of leading industries. In a 2020 survey, **** percent of respondents said they were satisfied with car manufacturers and around ** percent said they were happy with hardware stores. The lowest scoring industry in the survey was risk and life insurers; just over ** percent of respondents said they were satisfied with companies within this industry.

 Home, garden, and electrical retailers 

  Australian hardware stores enjoyed high customer service scores during a 2019 survey; ** percent of Bunnings customers said they were satisfied, as did ** percent of Mitre 10 shoppers. Stores that sold furniture and electrical goods also recognized high satisfaction rates with customers. Betta Home Living and Electrical satisfied ** percent of survey respondents, and ** percent of customers of Swedish furniture retailer Ikea said they were satisfied. JB Hi-Fi customers were also satisfied; ** percent of respondents said they were happy with the company.

Clothing and shoes

  Customers were also happy with clothes stores in Australia; ** percent of respondents said they were satisfied with Just Jeans. Elsewhere, ** percent of customers of both Bras N Things and Suzanne Grae said they were satisfied with the stores. Shoe stores fared similarly well; ** percent of respondents who were Williams customers said they were satisfied, as did ** percent of consumers who had shopped at The Athlete’s Foot.