40 percent of retail respondents reported that they adjusted their return policies during the coronavirus (COVID-19) pandemic, with a further 27 percent of retailers considering changes to their existing policy.
For further information about the coronavirus (COVID-19) pandemic, please visit our dedicated Facts and Figures page.
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eMarketer. (April 2, 2020). Share of retailers that adjusted their product return policies during COVID-19 pandemic in the United States in 2020* [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 30, 2026, from /statistics/1115492/changed-return-policies-of-retailers-due-to-coronavirus-us/
eMarketer. "Share of retailers that adjusted their product return policies during COVID-19 pandemic in the United States in 2020*." Chart. April 2, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 30, 2026. /statistics/1115492/changed-return-policies-of-retailers-due-to-coronavirus-us/
eMarketer. (2020). Share of retailers that adjusted their product return policies during COVID-19 pandemic in the United States in 2020*. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 30, 2026. /statistics/1115492/changed-return-policies-of-retailers-due-to-coronavirus-us/
eMarketer. "Share of Retailers That Adjusted Their Product Return Policies during Covid-19 Pandemic in The United States in 2020*." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 2 Apr 2020, /statistics/1115492/changed-return-policies-of-retailers-due-to-coronavirus-us/
eMarketer, Share of retailers that adjusted their product return policies during COVID-19 pandemic in the United States in 2020* ÌÇÐÄÆƽâ°æ, /statistics/1115492/changed-return-policies-of-retailers-due-to-coronavirus-us/ (last visited July 30, 2026)
Share of retailers that adjusted their product return policies during COVID-19 pandemic in the United States in 2020* [Graph], eMarketer, April 2, 2020. [Online]. Available: /statistics/1115492/changed-return-policies-of-retailers-due-to-coronavirus-us/
