* Quality indicator on a scale from 0 to 1000 taking into account four satisfaction factors: availability and range of products, ease of order placement, satisfaction with the purchase, willingness to recommend the store to friends.
** Online sales n=6,437; offline sales n=3,313
Date of release is date of access.
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Customer Experience Index in the cinema market in Poland 2023, by purchase channel
In 2023, the studio cinemas in Poland recorded the highest quality ratio in online channels. For traditional shopping, open-air cinemas achieved high ratings.
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YourCX. (January 23, 2024). Customer Experience Index (CEI) based on purchasing experience in the cinema market in Poland in 2023, by purchase channel [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 29, 2026, from /statistics/1101426/poland-customer-experience-index-cinemas-by-purchase-channel/
YourCX. "Customer Experience Index (CEI) based on purchasing experience in the cinema market in Poland in 2023, by purchase channel." Chart. January 23, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 29, 2026. /statistics/1101426/poland-customer-experience-index-cinemas-by-purchase-channel/
YourCX. (2024). Customer Experience Index (CEI) based on purchasing experience in the cinema market in Poland in 2023, by purchase channel. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 29, 2026. /statistics/1101426/poland-customer-experience-index-cinemas-by-purchase-channel/
YourCX. "Customer Experience Index (Cei) Based on Purchasing Experience in The Cinema Market in Poland in 2023, by Purchase Channel." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 23 Jan 2024, /statistics/1101426/poland-customer-experience-index-cinemas-by-purchase-channel/
YourCX, Customer Experience Index (CEI) based on purchasing experience in the cinema market in Poland in 2023, by purchase channel ÌÇÐÄÆƽâ°æ, /statistics/1101426/poland-customer-experience-index-cinemas-by-purchase-channel/ (last visited July 29, 2026)
Customer Experience Index (CEI) based on purchasing experience in the cinema market in Poland in 2023, by purchase channel [Graph], YourCX, January 23, 2024. [Online]. Available: /statistics/1101426/poland-customer-experience-index-cinemas-by-purchase-channel/
