| Characteristic | Number of complaints |
|---|---|
| - | - |
| - | - |
| - | - |
| - | - |
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Source
Source
Release date
September 2019
More information
Region
United Kingdom
Survey time period
2016 to 2019
Special properties
Financial year ending last Friday in March for each year.
Supplementary notes
** The source adds the following information: "This year, we introduced delivery confirmation for standard parcels for the first time. It was decided that any related Denial of Receipt complaints should be excluded from complaints reporting and KPIs for this year only. 14,274 complaints have therefore been excluded from this figure. All other Denial of Receipt complaints are included."
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