Vietnamese people love eating out. Whether for breakfast at a local street vendor or meeting friends at a casual restaurant at night, dining out is an integral part of Vietnamese social life. 2020 and 2021 were two particularly difficult years for Vietnam’s economy, and the food service industry struggled as the COVID-19 pandemic restricted all dining-related business activities in the country. On the other hand, the pandemic forced businesses to adapt and innovate, leading to the boom of
Dining out culture in Vietnam
Dining out, in many cases, is not a luxury but rather a necessity for many Vietnamese people, especially in bigger cities where a faster pace of life, long working hours, and commutes are more common. Besides casual dining restaurants, street vendors, the second
most favored dining option among Vietnamese consumers in a 2022 survey, cater to a wide range of customers, from students to office workers, offering diversified menu options at reasonable prices. One can quickly grab a loaf of bánh mì on the go, sit down for a piping hot bowl of phở, or even for a barbeque dinner, all at street stalls.
On the other hand, the growing middle class,
urbanization, and higher living standards have boosted the patronage of full-service restaurants and fast-food outlets with thousands of locations across the country. Golden Gate, a restaurant chain corporation owning almost 400 full-service restaurants across Vietnam, recorded impressive
growth in its consolidated revenue and profit in 2022 after two years of being impacted by the COVID-19 lockdown. Meanwhile,
international fast-food chains, such as Lotteria, KFC, and Jollibee, had the most coverage among food service chains, despite struggling to gain profits in a market dominated by small local businesses.
Vietnam’s food delivery landscape
The COVID-19 pandemic significantly transformed the eating habits of Vietnamese consumers. In particular, the restriction on dining out during the pandemic further accelerated the emerging sub-sector of online food delivery, especially in big cities such as Hanoi and Ho Chi Minh City. As a result, the
revenue of the food delivery market in Vietnam grew to become a billion-dollar industry in 2022. According to a survey conducted in 2023, around nine percent of
Vietnamese respondents confirmed having ordered food several times a day, with GrabFood being the
most popular food delivery app. However, due to the challenging economic conditions, not every business can withstand in this fiercely competitive food service industry. In particular, Baemin, after four years of operation in Vietnam, the Korean food delivery firm has just bid farewell to the country's food delivery market in early December 2023. In a technology-driven era where convenience and efficiency are highly valued, the online food delivery service in the country is expected to flourish, leading to a robust recovery of Vietnam’s food service sector.
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