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Retail Tech

ÌÇÐÄÆƽâ°æ trend report on the state of the retail and e-commerce technology

Only one thing has disrupted the retail sector more than the coronavirus pandemic: digital technologies. Hugely impacted by lockdown restrictions, physical stores are being rethought as in-store shopping becomes more interactive, more connected with online channels, and more customer-oriented. Retail businesses are making significant investments in software and hardware technologies in a bid to make the whole supply chain automated and more efficient.

This report looks into the latest trends in tech investments with an overview of the most used technologies in the retail industry. It gives insights as to how digital innovations are shaping inventory and order management, as well as the whole customer journey. Additionally, the report presents best practices of select retailers currently leading the industry in the technology game; practices which might be adopted by other retailers in the future.

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Table of contents

Retail tech overview

  • Main use cases
  • Retail tech funding

E-commerce & B2B
  • E-commerce tech​
  • Marketplaces’ services
  • B2B e-commerce

Supply chain & omnichannel
  • Digital automation
  • Inventory management
  • RFID tags
  • Retail data

In-store retail technologies​
  • AI- and AR-based technologies in retail stores
  • In-store customer experience

Outlook​
  • Walmart
  • Amazon
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