A mishandled bag is a report of a delayed, damaged or pilfered bag which is recorded by either an airline or its handling company on behalf of the passenger and that is handled as a claim.
Figures prior to 2018 were taken from previous reports.
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Average rate of mishandled bags in the airline industry 2011-2020
This statistic represents the global average number of mishandled bag reports filed by airline passengers between 2011 and 2020, reported as a rate per 1,000 passengers. In 2020, *** mishandled-baggage reports were filed per 1,000 passengers worldwide.
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SITA. (July 1, 2021). Average rate of mishandled bags by the global airline industry from 2011 to 2020 (per 1,000 passengers) [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 04, 2026, from /statistics/862388/average-rate-of-mishandled-bags-worldwide-airline-industry/
SITA. "Average rate of mishandled bags by the global airline industry from 2011 to 2020 (per 1,000 passengers)." Chart. July 1, 2021. ÌÇÐÄÆƽâ°æ. Accessed August 04, 2026. /statistics/862388/average-rate-of-mishandled-bags-worldwide-airline-industry/
SITA. (2021). Average rate of mishandled bags by the global airline industry from 2011 to 2020 (per 1,000 passengers). ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 04, 2026. /statistics/862388/average-rate-of-mishandled-bags-worldwide-airline-industry/
SITA. "Average Rate of Mishandled Bags by The Global Airline Industry from 2011 to 2020 (per 1,000 Passengers)." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 Jul 2021, /statistics/862388/average-rate-of-mishandled-bags-worldwide-airline-industry/
SITA, Average rate of mishandled bags by the global airline industry from 2011 to 2020 (per 1,000 passengers) ÌÇÐÄÆƽâ°æ, /statistics/862388/average-rate-of-mishandled-bags-worldwide-airline-industry/ (last visited August 04, 2026)
Average rate of mishandled bags by the global airline industry from 2011 to 2020 (per 1,000 passengers) [Graph], SITA, July 1, 2021. [Online]. Available: /statistics/862388/average-rate-of-mishandled-bags-worldwide-airline-industry/
