This statistic represents a 2016 survey among the utility industry asking about the uses of the machine learning for key areas. According to the survey, some ** percent of respondents said they were currently using customer engagement measures.
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SAS Institute. (April 1, 2016). Planned uses of machine learning in utilities in North America in 2016, by area [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 29, 2026, from /statistics/790144/uses-of-machine-learning-for-key-utility-areas-north-america/
SAS Institute. "Planned uses of machine learning in utilities in North America in 2016, by area." Chart. April 1, 2016. ÌÇÐÄÆƽâ°æ. Accessed July 29, 2026. /statistics/790144/uses-of-machine-learning-for-key-utility-areas-north-america/
SAS Institute. (2016). Planned uses of machine learning in utilities in North America in 2016, by area. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 29, 2026. /statistics/790144/uses-of-machine-learning-for-key-utility-areas-north-america/
SAS Institute. "Planned Uses of Machine Learning in Utilities in North America in 2016, by Area." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 Apr 2016, /statistics/790144/uses-of-machine-learning-for-key-utility-areas-north-america/
SAS Institute, Planned uses of machine learning in utilities in North America in 2016, by area ÌÇÐÄÆƽâ°æ, /statistics/790144/uses-of-machine-learning-for-key-utility-areas-north-america/ (last visited July 29, 2026)
Planned uses of machine learning in utilities in North America in 2016, by area [Graph], SAS Institute, April 1, 2016. [Online]. Available: /statistics/790144/uses-of-machine-learning-for-key-utility-areas-north-america/
